Shipping policy

Shipping and Payment Terms

Delivery Area

Gourmet Moments currently delivers exclusively within Hungary.

Available Delivery and Collection Methods

During checkout, you may choose from the delivery and collection methods available for the selected address and parcel size:

  • home delivery with GLS or MPL;
  • parcel locker or collection point delivery with GLS, MPL or Foxpost;
  • Gourmet Moments local delivery within Debrecen and a 25 km radius of Debrecen;
  • personal collection from the Gourmet Moments warehouse in Ebes.

The delivery and payment methods actually available for your order, together with their current fees, are displayed at checkout.

Delivery Fees and Discounts

Personal collection is always free of charge.

Within Debrecen and a 25 km radius of Debrecen, Gourmet Moments local delivery is free for orders above HUF 10,000. For orders below this amount, the delivery fee is only HUF 990.

For delivery by courier or parcel locker, wines are packed in specially designed protective packaging suitable for bottle transportation. Gourmet Moments covers the full cost of this special packaging, as well as part of the actual delivery cost. The customer pays only the delivery fee displayed in advance at checkout.

Because of the specialist packaging required for the safe transportation of wine and the applicable courier charges, we currently do not offer automatic free delivery based on order value for these delivery methods.

For orders above HUF 50,000 or orders involving a larger quantity of products, we can prepare an individual quotation upon request. Depending on the products selected, the order quantity and the delivery address, the quotation may also include discounted or free delivery.

To request an individual quotation, please email us at hello@gourmet-moments.hu or call us on +36 70 365 5999.

The applicable delivery fee is always clearly displayed before the order is finalised.

Delivery Time

For products in stock, the expected delivery time is generally 1–3 business days.

If a product is temporarily out of stock, delivery is generally completed within 3–5 business days, or at another time agreed with the customer in advance.

The stated delivery times are estimates. Longer delivery times may occur during peak periods, before public holidays, for larger orders or when courier services are experiencing high demand. Where possible, we will inform you of any expected delay.

Gourmet Moments Local Delivery

Gourmet Moments local delivery is available within Debrecen and a 25 km radius of Debrecen where this option is displayed at checkout.

Where necessary, we will contact you in advance to arrange the exact delivery time.

For Gourmet Moments local delivery, the order may be paid:

  • in advance by online bank card or bank transfer;
  • upon delivery by cash or bank card.

Personal Collection

Personal collection is available only for orders placed online in advance and following confirmation that the order is ready for collection and prior arrangement of the collection time.

Gourmet Moments warehouse
4211 Ebes, Rákóczi út 6., Piac 5, Hungary

Collection is available on business days between 10:00 and 17:00, or at another time agreed in advance.

Depending on stock availability, orders are generally ready for collection within 24 hours. Orders ready for collection are held for 3 days unless otherwise agreed.

Purchases cannot be made at the location without a prior online order.

Payment by cash or bank card is available upon personal collection.

Payment Methods

Depending on the selected delivery method, the following payment options may be available:

  • online bank card payment through Shopify Payments;
  • advance payment by bank transfer;
  • cash on delivery for courier delivery methods that support this option;
  • cash or bank card payment upon Gourmet Moments local delivery;
  • cash or bank card payment upon personal collection.

Cash-on-delivery payments may be subject to an additional handling fee charged by the courier service. The exact amount is displayed as a separate item before the order is finalised.

Online Bank Card Payment Recommended

For faster and simpler order processing, we recommend paying online by bank card through the webshop.

Payment in advance helps us process the order more efficiently, reduces administration and may allow us to prepare and dispatch the parcel sooner.

Other payment methods displayed for the selected delivery option remain freely available.

Bank Transfer

For payment by bank transfer, please transfer the full order amount to the following bank account:

Bank: BinX
Bank account number: 30400001-00000000-62570086

Please include the order number and the customer’s name in the payment reference.

As a general rule, processing and fulfilment of the order begin after the transferred amount has been credited to our account.

Customers Aged 18 and Over

Alcoholic products may only be ordered and received by persons who are at least 18 years old.

For personal collection or Gourmet Moments local delivery, we may ask for a photographic official identity document showing proof of age where there is any doubt.

For delivery by courier or parcel locker, handover is carried out in accordance with the rules of the selected service provider. The customer is responsible for ensuring that the order is received by an adult.

Failed Delivery

If delivery fails for a reason attributable to the customer, including an incorrect address, unavailability, refusal to accept the parcel or the absence of an adult recipient, the actual and documented costs of delivery, return transport or redelivery may be charged to the customer.

Redelivery of a returned order may be made conditional upon advance payment of the additional costs incurred.

Damaged Parcel or Bottle

Please check the external condition of the parcel upon delivery. If you notice damage, moisture or leakage, please ask the courier to record the issue where possible and take photographs.

If a product arrives damaged, broken, leaking or incomplete, please contact us as soon as possible at hello@gourmet-moments.hu.

To help us resolve the matter quickly, please provide:

  • the order number;
  • the name and quantity of the affected product;
  • a short description of the issue;
  • where possible, photographs of the packaging and the damage.

Contact

For questions relating to delivery, payment or collection:

Email: hello@gourmet-moments.hu
Telephone: +36 70 365 5999
Customer service: business days between 10:00 and 17:00

For the full legal terms, please refer to our Terms and Conditions.